Refund & Returns Policy

Effective Date: 08/31/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the E-Bike Adventures HQ website located at ebikeadventureshq.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

Change of Mind:

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

Defective or Damaged Goods and Incorrect Products:

  • Notification: Notify us at support@ebikeadventuresHQ.com within 7 days of receiving defective or damaged goods or an incorrect product. Provide photos and/or videos of the damage or item. We will offer a replacement or full refund.
  • Resolution: E-Bike Adventures HQ will pay shipping costs for returns of damaged or defective products and incorrect items.

4. Return Process

To initiate a return:

  1. Contact Customer Service: Email us at support@ebikeadventureshq.com with your intention to return the product. Provide your order number and a detailed reason for the return.
  2. Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
  3. Package the Item Safely:
    • Securely pack the item in its original packaging.
    • Ensure all accessories, manuals, and free gifts are included.
    • Include the return authorization form and any necessary supporting documents or images.
    • Download and print the return shipping label provided in our email.
    • Affix the label to the outside of the package.
  4. Shipping the Return: Use FedEx, UPS, or USPS for returns using trackable shipping. Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

Customer Responsibility: All return shipping costs are the responsibility of the customer, unless specific conditions below are met.

E-Bike Adventures HQ Responsibility: Responsible for shipping costs on returns for damaged, defective, or delivered-in-error products. E-Bike Adventures HQ must be notified at support@ebikeadventureshq.com within 7 days of receiving the damaged product.

6. Order Cancellation

Before Shipment: You can cancel for a full refund if the item has not shipped. Notify support@ebikeadventuresHQ.com immediately to cancel before the item is shipped.

After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

Customized orders, personalized products, gift cards, and extended warranties are non-refundable.

8. Refund Approval Process

  • Refunds are issued after we receive and inspect the returned item.
  • We will notify you via email regarding the approval or rejection of your refund.
  • Items must meet the return eligibility criteria outlined in Section 3.
  • Refunds will be processed to the original payment method used at the time of purchase.
  • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

9. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

10. Questions and Support

Note: By making a purchase on our website, you agree to this Return and Refund Policy.

We will make every effort to make you happy.