Privacy Policy

Effective Date: 09/30/2025

1. Introduction

E-Bike Adventures HQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by E-Bike Adventures HQ.

This Privacy Policy applies to our website, ebikeadventureshq.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

Company: When this policy mentions "Company," "we," "us," or "our," it refers to E-Bike Adventures HQ, registered in the United States, responsible for your information under this Privacy Policy.

Country: Where E-Bike Adventures HQ or the owners/founders of E-Bike Adventures HQ are based; in this case, the United States.

Customer: Refers to the company, organization, or person that signs up to use the E-Bike Adventures HQ Service to manage relationships with your consumers or service users.

Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit ebikeadventureshq.com and use the services.

IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks.

Personnel: Refers to individuals who are employed by E-Bike Adventures HQ or are under contract to perform a service on behalf of one of the parties.

Personal Data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification of a natural person.

Service: Refers to the service provided by E-Bike Adventures HQ as described in the relative terms and on this platform.

Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: E-Bike Adventures HQ’s site, which can be accessed via this URL: ebikeadventureshq.com.

You: A person or entity that is registered with E-Bike Adventures HQ to use the Services.

3. Information We Collect

We collect information from you when you:

  • Visit our website
  • Register on our site
  • Place an order
  • Subscribe to our newsletter
  • Respond to a survey
  • Fill out a form

Personal Information Collected:

  • Name / Username
  • Email addresses
  • Phone numbers
  • Mailing addresses
  • Billing addresses

4. How We Use the Information We Collect

We may use the information we collect from you for the following purposes:

  • To Personalize Your Experience: Helps us better respond to your individual needs.
  • To Improve Our Website: We continually strive to enhance our offerings based on feedback.
  • To Improve Customer Service: Helps us respond more effectively to your customer service requests and support needs.
  • To Process Transactions: Used to process your orders and transactions.
  • To Administer Contests, Promotions, Surveys, or Other Features.
  • To Send Periodic Emails: The email address you provide may be used to send you information, updates, and notifications related to your order or inquiry.

5. Information from Third Parties

5.1 End User Information from Third Parties

We may collect end-user data necessary to provide our services to customers. End users may voluntarily provide us with information they have made available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

5.2 Customer Information from Third Parties

We may receive some information from third parties when you contact us. For example, we may receive automated fraud detection information from a third-party service. We also collect information that is publicly available on social media websites.

6. Sharing Your Information

We may share your information with:

  • Third-Party Service Providers: Trusted parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
  • Affiliates: Subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.
  • Legal Requirements: When required by law or in response to valid requests by public authorities.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies: Files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Use of Cookies: To improve your experience, remember your preferences, and understand how you interact with our Service.

Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Secure Servers: All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology.
  • Encryption: Payment information is encrypted and stored in our payment gateway providers' database.
  • Access Controls: Information is accessible only by authorized personnel with special access rights.

Note: While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

9. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations.

10. Your Rights

Depending on your location, you may have the following data protection rights:

  • Access: The right to request copies of your personal information.
  • Correction: The right to request that we correct any information you believe is inaccurate.
  • Deletion: The right to request that we delete your personal information.
  • Restrict Processing: The right to request that we restrict the processing of your personal information.
  • Object to Processing: The right to object to our processing of your personal information.
  • Data Portability: The right to request that we transfer your data to another organization.

To exercise these rights, please contact us at support@ebikeadventureshq.com.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age.

12. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction.

13. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content or practices of any third-party sites.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Effective Date."

Your continued use of the Service after any modifications indicates your acceptance of the new Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us: